Terms of Use

Last updated June 2026.

These Terms of Use ('Terms') apply to all participants in our Courses. By purchasing or accessing our Courses, you agree to be bound by these Terms. At the point of purchase, you will be asked to confirm your agreement to these Terms – by ticking the checkbox at checkout, or, for team purchases made by order form, by ticking the agreement box on the form.

DEFINITIONS

'Content' means any and all Course material, including but not limited to videos, text, images, audio, workbooks, assignments and interactive activities accessed as part of our Course from time to time.

'Course' means a structured program of Content, accessed online and designed to provide participants with specific skills and knowledge of a subject.

'We', 'our' and 'us' means Jo Robertson Pty Ltd as trustee for the Jo Robertson Family Trust, trading as Communicate NT, operating the online course platform at jo-robertson.mykajabi.com, and includes all officers, directors, employees, contractors and affiliates.

'You' and 'your' means any participant in our Courses. For team purchases, references to 'you' include the purchasing organisation where the context requires.

LICENCE

Upon acceptance of these Terms, we hereby grant you a non-exclusive, non-transferable, limited Licence to access and use our Courses.

Our Courses are licensed for use by the individual enrolled participant. Each login is personal to the named participant and may not be shared. For organisations purchasing access for their staff, see the TEAM PURCHASES section below; each enrolled staff member receives their own individual, non-transferable login.

You may view, browse and search our Content but only store, download or print a maximum of one copy of our Content for personal use by the enrolled participant.

You agree not to modify, alter, disassemble, decompile, translate or convert into a human-readable form or reverse engineer all or any part of our Content.

You agree not to share, sell, license or distribute any of our Content to third parties or use our Content in any part or whole, in any commercial venture, business or package or in any way for sale, license or distribution without our written consent.

You agree not to store or use our Content in any database or other storage facility, in either paper or electronic form, which is meant to provide public access to knowledge or information.

You agree not to in any other way reproduce, copy, download, scrape, store, publish, transmit, re-transmit, transfer, communicate, distribute, disseminate, broadcast, circulate, sell, resell or otherwise use our Content or any part or portion of our Content in any form or by any means.

Any unauthorised use of our Content will result in your Licence being terminated and may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

We reserve the right to disclose your name and any other personal details to any law enforcement authority or other competent authority or to any person for the purpose of legal proceedings, prosecution, investigation or any breach or alleged breach of the law or these Terms.

ACCOUNTS AND ACCESS

You are responsible for keeping your account login details confidential. You may not share your account access with any other person.

We may suspend or terminate your access if we detect account sharing or unauthorised access.

We reserve the right to suspend or terminate access for users who breach these Terms, engage in abusive or harassing behaviour, or disrupt the learning experience for other participants.

Once purchased, you have access to the Course Content for as long as the Course remains available on our platform. We reserve the right to retire Courses with reasonable notice.

TEAM PURCHASES

We offer team purchases for organisations enrolling multiple staff members in a Course. Team purchases can be made by credit card at checkout, or by invoice / purchase order for organisations that require it.

The purchaser: For team purchases, the purchasing organisation (not the individual staff members) is the buyer and is bound by these Terms. By proceeding with a team purchase – whether by credit card or by submitting a request for an invoice – the purchasing organisation confirms it has read and agrees to be bound by these Terms.

Providing staff details: Once payment is received, the purchasing organisation is responsible for providing accurate names and email addresses for each staff member to be enrolled. We will add each person to the Course directly using the details provided. We are not responsible for delays in access caused by incorrect or incomplete information.

Access: Individual staff members will receive access once we have received payment in full and added them to the Course. Access begins from the date each individual is enrolled, not the date of purchase.

Logins: Individual logins are issued to named staff members and are not transferable. If a staff member leaves the organisation before completing the Course, their seat cannot be transferred to a replacement staff member, and refunds are not provided for unused or partially used seats.

Refunds: Refund conditions for team purchases are the same as for individual purchases, set out in the REFUNDS AND CANCELLATION section below.

DISCLAIMER

Our Courses, Content and any related resources provided are for educational and general information purposes only and should not be considered professional advice or a substitute for professional training.

We do not know your personal circumstances when providing this information and it does not constitute, nor should it be treated as personal, legal, business, tax, financial or other advice of any type or nature.

You need to make your own enquiries and analysis to determine if any of the information is suitable for your own particular purposes and suitable for your situation and requirements.

We do not promise, warrant or guarantee any particular results from any of our Courses, Content or information.

Results vary from individual to individual and the performance, progress and success of any Course will depend on your own situation, participation and factors beyond our control.

The Content presented in our Courses is obtained from sources believed to be reliable and is given in good faith but its accuracy and completeness are not warranted, nor do we accept responsibility arising in any way from the data or information, including but not limited to negligence, errors or omissions.

Punctuation, grammar and style guidance evolves over time. While we make reasonable efforts to keep our Content current, you should always verify against the latest official guidelines for your specific context.

LIABILITY

You agree and acknowledge that we are not liable for any direct, indirect, consequential or incidental loss or damage which may result from you accessing our Courses and Content or any information contained on our website or linked from it.

You agree that any actions you may take or decisions you may make based on information in our Courses or on our website are made at your own risk and we cannot be held liable for any results or outcomes.

Your use of the information in our Courses is entirely at your own risk and any reliance on the information should be your own decision or done with the help of a professional advisor.

For the sake of clarity, in no event will we be liable for any direct, indirect, consequential, incidental or special damages of any kind including any damages for loss or injury.

We will not be held liable for any issues related to internet connectivity or technical difficulties experienced by you while accessing the Courses or Content.

Certain legislation, including the Australian Consumer Law ('ACL') in the Competition and Consumer Act 2010 (Cth) and similar consumer protection laws and regulations, may confer you with rights, warranties, guarantees and remedies relating to the provision of services by us to you which cannot be excluded, restricted or modified ('Statutory Rights').

Our liability is governed solely by the ACL and these Terms. We exclude all conditions and warranties implied by custom, law or statute except for your Statutory Rights.

REFUNDS AND CANCELLATION

Refunds

Due to the digital nature of our Courses and the immediate access provided to Content upon purchase, we do not offer refunds for change of mind, including where you have decided the Course is not for you, you no longer have time to complete it, or you find the content does not match your expectations of what was offered.

Your rights under the ACL are not affected by this policy. You may be entitled to a refund, replacement or other remedy if our Course is not of acceptable quality, does not match its description, or fails to meet a guarantee provided under the ACL.

If you believe you are entitled to a refund under the ACL, please contact us in writing at [email protected] with details of your concern. We will respond within 10 business days.

Approved refunds will be processed within 10 business days of approval and made through the same method of payment as the original purchase.

Payment plans

If you have purchased a Course on a payment plan, you are committing to pay the full Course price across the agreed instalments. Cancelling part-way through does not entitle you to stop further payments or receive a refund for payments already made, except as required under the ACL.

Changes to Courses and pricing

We reserve the right to change or update our Courses, Content, pricing and refund policy at any time and without notice. Changes will not affect Courses you have already purchased.

BONUS COURSES

By purchasing this offer, you understand that the 2 additional courses (How to Write in Plain English and Email Writing) will be released at a later date. Current target release dates are August and October 2026, though these dates are indicative only and may change.

If a future Course is not released within 12 months of your purchase date, we will offer you a comparable Course or a partial refund reflecting the value of the missing Course.

Your access to the additional Courses is conditional on them being released.

PRIVACY

Our collection and use of your personal information is governed by our Privacy Policy, which forms part of these Terms.

UPDATES TO THESE TERMS

We may update these Terms from time to time. The current version will always be available on our website. Your continued use of our Courses after changes constitutes acceptance of the updated Terms.

DISPUTE RESOLUTION

Before commencing any legal action, you agree to contact us at [email protected] to attempt to resolve the dispute. We will respond within 10 business days and work with you in good faith to reach a resolution.

GOVERNING LAW

These Terms are governed by the laws from time to time in force in the Northern Territory of Australia.

Both parties agree to unconditionally submit to the exclusive jurisdiction of the Courts of the Northern Territory for determining any dispute concerning these Terms.